Reference

Privacy Policy for gk2 Account Holders

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals, and keep the platform secure.

Account data protectionPayment information securityWithdrawal verificationAccess request processData retention terms
gk2 Privacy Policy for gk2 Account Holders
DATA SECURITY

How We Protect What You Share

We encrypt bKash and Nagad wallet numbers at rest and in transit so they are not readable if our database is accessed. Password resets require an OTP sent to your registered phone. Withdrawal requests trigger a second verification step to confirm it is really you. We log every login attempt with timestamp and device so you can spot unauthorised access in your account history.

Payment Encryption

Your bKash, Nagad, and Rocket wallet details are encrypted using industry-standard protocols before they reach our database, and they stay encrypted when our payment processor retrieves them to match incoming deposits.

Login Security

Every time you log in we send an OTP to your phone. If someone tries to access your account from a new device, we flag it and require additional verification before letting them through.

Data Retention

We keep transaction records and account history for the period required under local record-keeping rules, then delete them. Closed accounts are anonymised after the retention period ends unless you request earlier deletion.

Your Rights

You can ask us to show you what data we hold, correct mistakes in your profile, or delete your account entirely. Contact support with your request and we will process it within the timeframe local law requires.

POLICY CONTACT

Reach Us About Your Data

If you have a question about what we collect, want to see your account data, or need us to correct something we got wrong, use any of these channels. Live chat gets you an answer during business hours; email works for detailed requests where you want to attach a screenshot or reference a specific transaction.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data question. They can pull your account records and explain what we store.

Email Support

Send your request to our support email address with your registered phone number so we can verify your identity. We reply within one business day and process data requests as local law requires.

Account Settings

Log into your account, open settings, and look under privacy options. You can review recent logins, see which devices are active, and request a download of your transaction history from there.

Privacy Policy Questions

We collect your name, phone number, email address, and date of birth to verify your identity and send login codes. We also log your IP address and device type to detect unusual activity.

No. You enter your PIN directly into the bKash or Nagad app when you approve a payment. We only see the wallet number and the amount that arrives, not your PIN or OTP.

Log into your account, open settings, and go to privacy options. You can request a download of your transaction history and account details there, or contact support for a full export.

Yes. Contact live chat or email support and tell them you want your account closed and your data deleted. We will process your request within the timeframe required under local law and eligible regions.

No. We do not sell account lists or share your contact details with third-party advertisers. Your phone and email stay internal and are used only for account verification and platform communication.

We keep transaction records for as long as your account is active and for the period required under applicable record-keeping rules after you close it. You can request earlier deletion by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.